The age old expression that says organizations succeed or fail based upon how their customers feel about them is 100% accurate. Our success is based solely on whether or not our customers (end-users) feel we accomplished the job. Did our electricians get things done on-time and on-budget? When we arrive and leave a jobsite, we want our customers to understand that the membership of the International Brotherhood of Electrical Workers Local 716 has one goal: to serve you, the customer, to the best of our abilities. No matter what, your satisfaction is our number one priority, period.
Everything begins with an end-user who has a need or a want. The contractor contacts the distributor who finds a manufacturer that has the product needed to fulfill the end-user’s stated need. The contractor takes that product, coupled with skilled manpower and meets the demand. The point we are attempting to make is this: our process begins and ends with the end-user’s needs and satisfaction in mind. The only reason our organization exists is to obtain and retain a satisfied end-user. Since the electrical labor business depends on this relationship to produce and satisfy a customer, it is important to understand each part of the relationship or partnership. We are certainly not perfect, but we believe trained and skillful electricians, coupled with a passion and love of our craft, equals happy end-users.
Our Commitment to Our Craft
What’s most important for the I.B.E.W. is for us to understand our customers’ business. We invest considerable time, energy, and resources focusing on what makes your business successful. We determine how our participation in your project can enhance success as your business grows and evolves. We’re not just vendors–we strive to be our customers’ partner dedicated to your business’s success.
At IBEW 716, we built our organization on serving the electrical needs of all of our Houston customers. We are skilled laborers committed to our craft and deliver great service with our combined experience in the field and dependability when you need a job done right the first time.